Privacy Policy
Pure Human
Pure Human is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Data Controller: David Garrett
Pure Human
Unit 12, Bath Road Industrial Estate, Bath Rd, Chippenham SN14 0AB
Email: [email protected]
Website: www.purehuman.uk
Pure Human provides sports rehabilitation, sports massage, performance coaching and exercise-based treatment services.
What Personal Data We Collect
Information you provide directly
When you contact us, book an appointment or receive treatment, we may collect:
Full name
Email address
Phone number
Home address
Date of birth
Emergency contact details
Health and medical information relevant to your treatment
Appointment and treatment records
Payment and transaction details
Information collected automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on site
Cookies and analytics data
Special Category (Health) Data
As a healthcare provider, we collect and process health information necessary to provide safe and effective treatment. This includes injury history, symptoms, medical conditions and treatment notes.
This information is treated as confidential and handled securely.
How We Collect Your Data
We collect data when you:
Book an appointment (online or in person)
Complete health or intake forms
Contact us via phone, email or website forms
Receive treatment
Use our website
How We Use Your Information
We use your data to:
Provide assessment, treatment and rehabilitation services
Manage appointments and bookings
Maintain accurate clinical records
Process payments
Communicate about your appointments and care
Improve our services
Comply with legal and professional obligations
We do not sell your personal data.
Lawful Basis for Processing
Under UK GDPR, we rely on:
Contract — to provide the services you request
Legal obligation — to maintain clinical records
Legitimate interests — to operate and improve our services
Explicit consent — for processing health data
Booking & Payment Systems
Under UK GDPR, we rely on:
We use trusted third-party providers to operate our services:
Fresha — appointment booking and practice management
Secure payment processors — transaction handling
Email providers — communication services
These providers process data on our behalf under strict data protection agreements.
Data Security
We take appropriate technical and organisational measures to protect your information, including:
Secure systems and encrypted connections (SSL)
Restricted access to records
Password-protected devices
Confidentiality procedures
Data Retention
Healthcare records are retained for a minimum of:
8 years after your last treatment, in line with professional best practice.
After this period, data is securely deleted or anonymised.
Cookies
Our website uses cookies to improve user experience and understand how visitors use the site.
Cookies may include:
Essential website functionality
Analytics tools (such as Google Analytics)
You can manage cookie preferences through your browser settings.
Sharing Your Information
We may share your data:
With service providers who support our operations
Where required by law
With other healthcare professionals (with your consent)
We never sell personal data.
Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (where appropriate)
Restrict processing
Object to processing
Data portability
To exercise your rights, contact us using the details below.
Complaints
If you have concerns about how we handle your data, please contact us first.
You also have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Contact
Pure Human
Unit 12, Bath Road Industrial Estate, Bath Rd, Chippenham SN14 0AB
Email: [email protected]
Website: www.purehuman.uk
